Kevin Falank (pronounced “fa – LANK”), who joined the Charlotte office as a contractor in 2014, is now a solution delivery manager.
1. What is your role at TKXS?
My most important responsibility is removing obstacles for my team. I have a team of talented and hard-working technical solutions owners, and it's my job to help them be successful, whether that involves prioritizing workloads, or addressing performance issues, or setting priorities or removing roadblocks. Sometimes, it’s as simple as pointing someone in the right direction. Other times, it involves allowing someone to go down a path that may not be successful, but may still be a learning opportunity. Watching someone succeed is the best part of my job.
2. What drew you to this business?
Honestly, I wasn’t necessarily drawn to TKXS because of agriculture. My background was with large banking and insurance institutions where you could be a “number” if you want. TKXS’ appeal for me was that I didn’t want to be a number. I wanted to be somewhere where my voice would be heard. That being said, I did grow up on a dairy farm. You know how you hear about kids who were put to work driving tractors as soon as they were grown enough to reach the pedals? Yep. That was me. I have clear memories of bracing myself against the steering wheel so I could operate the brakes.
3. What advice do you wish you’d been given early in your career?
The advice I wish I’d gotten is advice I actually did receive. It was pretty simple: Be polite. It was amazing at the time – and still is – the response you can get with a simple “please” and “thank you.” I try to hold to that as best I can.
4. What do you want people to know about TKXS?
We do amazing work – and a lot of it. Sometimes, when we really get going, it seem like we’re some kind of machine, just producing and producing. But we’re not. Just like everybody else, we’re human. Sometimes we struggle. But we’re always doing the best we can for our clients and our teammates.
