Data-Driven Services

User Experience

Overview

Increase Conversions With More Rewarding Customer Experiences

Creating a user experience (UX) that resonates with customers is an art and a science, and TKXS delivers mastery of both. Our designers and developers build engaging customer journeys leading to increased sales and fulfilling experiences for your customers and business.

Why User Experience?

Deliver an Ideal User Experience

Whether you are launching or updating products, seeking to optimize your Salesforce and e-commerce ROI, bringing offline processes online, or simply wanting to build a more competitive brand, UX is critical to your success. When customers consistently have positive and friction-free interactions with your brand, everyone benefits.

Strategic and collaborative, TKXS not only creates great experiences for your customers; we make sure you enjoy the process too. Our highly experienced team works quickly to identify issues and opportunities, delivering working prototypes — on-schedule, on-budget, and on-target — within weeks, not months. This comprehensive approach results in UX that is intuitive, responsive and well-branded.

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Engage Customers

Cater to customer preferences through intuitive processes that increase interactions and satisfaction.

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Build Brand Loyalty

Create brand advocates through customer- centric experiences that anticipate needs and surpass expectations.

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Shorten Sales Cycles

Close deals faster by identifying and resolving areas of friction in the customer journey.

80% — Customers who say the experience a company provides is as important as its products and services. 57% — Customers who have stopped doing business with a company due to a better experience with a competitor. *
80% — Customers who say the experience a company provides is as important as its products and services. 57% — Customers who have stopped doing business with a company due to a better experience with a competitor. *

User Experience Services

Our flexible, five-step approach to optimizing UX is proven to build stronger customer relationships.

01

Understand Users

Research various user types engaging with the brand and identify ways to enhance their experiences.

02

Define Opportunities

Develop requirements for every stage of the customer journey, including user roles, workflows and business needs.

03

Establish Brand Persona

Clearly define the look, feel and voice of the brand across all touchpoints on the customer journey.

04

Build Prototypes

Preview a clickable, high-fidelity UX prototype that reveals how customers interact with content and layouts.

05

Test And Refine

Collect user feedback and conduct quality assurance tests to ensure UX is optimized for conversions.

Build A Better Brand Experience

Many of our customers are accustomed to endless analysis and written documentation before seeing user interface product. Our process, with just weeks of iterative design, results in clickable prototypes for the folks who will actually use the product, allowing clients to validate theories and focus on the things that matter the most.

Many of our customers are accustomed to endless analysis and written documentation before seeing user interface product. Our process, with just weeks of iterative design, results in clickable prototypes for the folks who will actually use the product, allowing clients to validate theories and focus on the things that matter the most.